Parts Warranty

Western Star Trucks provides limited warranty protection for aftermarket parts sold directly through Western Star dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage, contact your local Western Star dealer.

Vehicle Warranty

Western Star Trucks provides strong warranty protection for all its vehicles, backed by exceptional customer service. We believe that anyone who purchases a new vehicle is entitled to warranted protection, as well as peace of mind that any questions will be answered promptly and satisfactorily.

With every new Western Star vehicle we provide a limited warranty which covers defects in material and/or workmanship which will be repaired free of charge within the warranty period. For warranty claims or for a detailed explanation of warranty coverage, please contact your local dealer. For emergency issues, contact the Customer Assistance Center at 1-800-385-HELP, 24-hours a day/7 days a week.

Our goal is simple: Total Customer Support.

Recalls

Questions concerning Recall Campaigns on any of our products? Please call the Customer Assistance Center at
1-800-385-HELP.

Customer Protection Plans

You're driving down the road when the unexpected occurs and your truck breaks down. The factory warranty has expired and you don't know if it's going to be a minor or major repair. You worry about how much it's going to cost to get up and running.

We don't want you to worry. That's why we've developed dependable, flexible and thorough Customer Protection Plans for Western Star trucks. Whether you own a heavy-duty or medium-duty truck, you can extend your warranty protection for time and mileage above and beyond the basic factory warranty period.

Want the whole truck covered? You can cover the complete basic vehicle (excluding the engine, transmission, axles and cab, all of which have their own warranties). Concerned only about certain systems? No problem. With our selected component option packages, we can help you keep your operating costs down with coverage on these specific systems: heater and air conditioning; starter and alternator; cooling; front and rear suspension; and steering. You can mix and match any or all of the selected components. (Check with your dealer for specific program limitations and exclusions on all Customer Protection Plan options.)

To learn more about our Customer Protection Plans, talk to the Western Star dealer that sold you your truck for complete details.